Privacy Policy

We at Cocoon Fine Rugs respect your privacy and recognize the importance of protecting the information collected about our visitors. Our Privacy Policy below describes what information we collect from you, how it is stored and what we do with it. By visiting www.cocooncarpets.com you are accepting and consenting to the practices described in our Privacy Policy and Terms and Conditions.

What Information Is Collected?

We collect your personal information when you make a purchase (products of gift vouchers), sign up for our mailers, or sign up for one of our services. Our aim in collecting this data is to provide you with a safe, efficient and customized shopping experience. We will only collect information that we find necessary such as your name, email address, phone numbers, home address, shipping and credit card billing address (in the event of a purchase). Your credit card details will only be used at the time of a purchase and the information will not be stored in our system. Other information such as your email address, mailing address and telephone number will be store so that we can send you invites and updates for Cocoon’s new collections and/or events.

Other Information collected?

We may also automatically collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data.

Cookies are pieces of information placed on your hard drive that assist us in providing our service. They help us gather information such as how often you visit our website, past purchases, products in your shopping cart, and to provide content customized to your interest. Most browsers automatically store cookies, however you can disable this through the settings of your preferred browser. You are free to disable or decline our cookies, but in that case you may not be able to use certain features on our site.

What we do with your information

The information collected by us at the time of a purchase (name, address, contact information and credit card details) will be used to make sure your orders are placed, and delivered to you smoothly.

Information collected at the time of registering on our website will be used to keep you newsletters, promotions and events.

Keeping your information secure

All information given to us will not be shared with any third party and will be used only for internal purchase and promotional purposes.

Feedback, complaints or other information

Should you have any feedback, complaints, or any questions please write to us at mail@cocooncarpets.com. In the event of a complaint, we will do our best to respond to you, and resolve it at the earliest.